Frequently Asked Questions

After our own journeys trying to get pregnant, we knew people deserved better. We couldn’t get beautiful products we trusted or clear, accurate information and support, so we built the company we wish we had for ourselves. We’re doctors, moms, and scientists, and we’re building this company for you.

At Natalist, you’ll only find doctor-recommended, beautiful products that actually help you get pregnant. All our products are developed by a team of experts including our Medical Advisor Dr. Kenosha Gleaton, MD, a board-certified OBGYN, and our team of medical and scientific advisors. Learn more about their backgrounds and our team here.

Think of us as your trusted guide through this journey. We know a lot of questions come up during this period; you can count on us to give you accurate information about getting pregnant (that you actually want to read). 

We’ve been through the journey ourselves, and we think you deserve better. We respect your time, intelligence, and emotional journey. We’re here for you—send us a note with questions or feedback at support@natalist.com.

na·​ta·​list | \ˈnāt-​al-ə̇st\

Natal: of, relating to, or present at birth

Learn more about our team here. 

Yes. We follow all FDA guidelines as required and have all the necessary clearances and registrations. We pride ourselves on going the extra mile to ensure we meet and exceed industry standards.

Currently, our supplements and The Test Pack are available on subscription.

Yes! If parenthood is your goal, we’re here to help. However, please note, we do use medical terms like ‘female’ and ‘male’ specifying a person’s assigned gender at birth to differentiate between certain products. We recognize that biology does not dictate your gender and not all our customers will fall into these two categories. 

Natalist has a large selection of products that are eligible for HSA and FSA reimbursement, including pregnancy and ovulation tests, prenatal vitamins, fertility tests and more. Shop our HSA/FSA eligible collection here.

Not to mention, The Lube, Iron, Prenatal for him, and Fiber may also be eligible with a Letter of Medical Necessity (LMN) with a flexible spending account (FSA), health savings account (HSA), or a health reimbursement arrangement (HRA).

Be sure to check with your specific HSA/FSA benefits coordinator for clarification on the specific requirements for reimbursement including usage, protocol, and qualifications. You can either use your HSA debit card, or use the itemized receipt (which will be in your inbox after you make a purchase). Read more about submitting for FSA and HSA reimbursement here.

For products manufactured internationally, we have independent third-party audits of the manufacturing conditions where all Natalist products are made. We ensure our international manufacturers uphold the proper credentials in their countries of operation, as well as any corresponding certifications for US import. We use all of these indicators to ensure that we only employ manufacturers that uphold operating conditions that are in line with Natalist’s ethics for manufacturing practices.

Yes, you can give any of our products as a gift! Simply use the recipient's information for the shipping address. And if you'd like, after adding it to your cart, include an optional gift note. We'll ensure a handwritten note gets included in the package!

Yes! After adding the product(s) to your cart, you’ll see an “Optional gift note” field. Simply type what you’d like your note to say and who we should say it’s from, and we’ll ensure a handwritten note gets included in the package!

Yes! Go here.

Joining is easy! Just click the Create An Account to get started. Once you're registered, you'll have the opportunity to take part in all of the exciting ways we currently offer to earn points!

Sign up is 100% free. Make sure to visit the 'Earn' section on the Rewards page to start earning points.

Your up-to-date points balance is always displayed on the top of the Rewards page.

Any customer or potential customer on natalist.com is eligible to join. Please note that we currently only ship in the US.

Visit the 'Earn’ section of the Rewards page to view and take part in our current opportunities. Make sure to check back often, as we're adding great new ways for you to earn points all the time!

You should receive points in your account instantly once you complete a promotion!

Yes, you can earn points by referring a friend who then makes a purchase of at least $5 using your referral link, following us on Instagram, writing a review, or simply signing up!

Head to ‘Refer a Friend’ on the Rewards page.

We reserve the right to place limits on the number of purchases or activities that are eligible for points, in any given time period or for the duration of the program, and/or any combination thereof.

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Glad you asked! We want to make it easy and fun to redeem your hard-earned points. Just visit the 'Redeem' section of the Rewards page to view all of our reward options.

Simply visit the 'Redeem' section of the Rewards page to view all of our great reward options and click to redeem your reward.

If you return a purchase, those points will be deducted from your rewards account.

Nope. Points can only be earned from purchases made on natalist.com.

Nope. Points can only be earned from purchases made on natalist.com.

Nope! Your points will never expire.

No.

Check out the ‘Redeem’ section of the Rewards page for all the benefits!

We do not allow points to be transferred. Instead, you can refer your friends to sign up for the program so they can start earning points on their own!

We reserve the right to change without notice program benefits, how you earn points, and how we evaluate and reward your eligible purchases and/or other program activity.

Natalist is the first and only company in our space that carries a guaranteed net-zero plastic footprint. This means that for every pound of plastic we sell, we facilitate the removal of a pound of plastic pollution—giving your purchase a net-zero plastic footprint. We do this through a partnership with rePurpose Global to fund and facilitate the collection, processing, and reuse of ocean-bound plastic waste. To learn more about plastic neutrality, click here.

We're so glad you asked! As part of our initiative, we want to help educate our customers on our products today, including how to properly dispose of them after use. After all, we can't do this alone!

Please check our article How to Recycle Our Existing Products for the full list of our products and best practices for recycling or disposing of them.

Our mission at Natalist is to serve women on their unique paths to parenthood through beautiful, evidence-backed fertility and pregnancy products and resources. And though providing accessible, educational content and support is a sustainable task, designing and sourcing fertility and pregnancy products that meet the same standards of quality tends to be more difficult.

This is due to a combination of factors such as FDA regulations and requirements, high production costs, and limited funding, which creates barriers for smaller brands to make the switch towards more sustainable products. Furthermore, sourcing materials that are not only eco-friendly, but also able to provide an accessible, premium customer experience can prove tricky. We have found sustainable materials to be significantly more expensive to use in product development due to high production and manufacturing costs compared to their less environmentally-compatible equivalents. Consequently, this can result in the potential jeopardization of consumer accessibility and ultimately, product affordability for the customer. As a result, this tends to put smaller companies such as Natalist at a crossroads of social and environmental responsibility between the ability to offer medically-sound, accessible health products and make environmentally-conscious business decisions.

That being said, we hope that our Mother Earth initiative and commitment to plastic neutrality will help guide us towards a greener, more sustainable future as we continue to grow and innovate.

We launched our Mother Earth sustainability initiative in August of 2020 to outline what we're doing now and what we are actively working on for the future.

Natalist partners with rePurpose Global to enable our plastic neutral promise. They co-design and finance supply chain interventions in collaboration with vetted recycling projects worldwide. They are the group that certifies our Certified Net-Zero Plastic Footprint and holds us accountable.

They are the group on the ground facilitating the removal of plastic waste. Through rePurpose Global, we fund and support CarPe in India to collect, clean, process, and recycle plastic waste at their state-of-the-art facilities. CarPe is a research and data-driven civic engagement enterprise focusing on waste management all over India.

Natalist products are shipped in discreet packaging and usually arrive within two to four business days.

Natalist’sPregnancy Tests, Ovulation Tests, Prenatal for her, At-home Sperm Analysis, and Virtual Fertility Consultation are all eligible for FSA and HSA reimbursement. The Lube, Fiber, Iron, and Prenatal for him may be eligible, but could require a Letter of Medical Necessity to be covered. Be sure to check with your specific HSA/FSA benefits coordinator for clarification on the specific requirements for reimbursement. You’ll need your itemized receipt (which will be in your inbox after you make a purchase). Read more about submitting for FSA and HSA reimbursement here.

Given the nature of our products, we are unable to accept returns or exchanges. But don’t worry, we’re confident that our beautiful, evidence-backed products will be a hit for you. Please reach out if something is not as expected.

At this time, we only ship within the continental US.

Standard shipping within the US is free for all purchases of $50 or more! We also offer free shipping on all subscription product orders, recurring subscription orders and multi-packts, bundles and duos.

Double check your email for a tracking link to your package. It may be in your spam folder. If you are still having trouble finding it, contact us directly at support@natalist.com.

After your initial order, recurring order shipments vary by product, based on quantity and recommended dosage. The Duo, Prenatal Multi,OmegaDHA, and CoQ10 ship every 30 days. Iron ships every 45 days. MTHF Folate ships every 60 days. You can always update your shipping schedule in your account.

Yes! If you created a Natalist account, log in to your account on Natalist.com, and click “Manage Subscriptions.” Next, click on Delivery schedule in the left-hand menu to see all upcoming deliveries for your subscriptions. To skip a delivery, click Skip to the right of each order.

If you did not create a Natalist account, follow the link in the first email you received after subscribing. It includes a unique link to your customer portal, where you can manage your account. Click “Manage Subscriptions.” Next, click on Delivery schedule in the left-hand menu to see all upcoming deliveries for your subscriptions. To skip a delivery, click Skip to the right of each order.

f you created a Natalist account, log in to your account on Natalist.com, and click “Manage Subscriptions,” and click “Cancel.” Select a reason for your cancellation and click “Cancel my subscription.”

If you did not create a Natalist account, follow the link in the first email you received after subscribing. It includes a unique link to your customer portal, where you can manage your account.  Click “Manage Subscriptions,” and click “Cancel.” Select a reason for your cancellation and click “Cancel my subscription.”

We’ll also email you three business days before things ship, so you’ll get a heads up about adjusting your order.If you still need help, email us at support@natalist.com. We’ll get back to you within one business day.

No! We will never charge you for canceling your Natalist subscription. Just make sure to cancel before we ship out the box.

If you created a Natalist account, log in to your account on Natalist.com, head to “Manage Subscriptions,” and click “Edit.” Here you can change your subscription settings and schedule.

If you did not create a Natalist account, follow the link in the first email you received after subscribing. It includes a unique link to your customer portal, where you can manage your account. Just head to “Manage Subscriptions,” and click “Edit.” Here you can change your subscription settings and schedule.  

We’ll also email you three days before things ship, so you’ll get a heads up about adjusting your order.

If you need to drop us a line, call or text us at (844) 299-2120.

Log in to your account on Natalist.com, head to “Manage Subscriptions,” and click “Billing Information.” Under the “Card on File” section, click “Update Card.” Enter your card details and click “Update Card.”

We accept all major credit and debit cards as well as Paypal, Amazon Pay, Apple Pay, and GPay.

We treat your data like it is our own. We do not sell or share any contact information without your consent. See our Privacy Policy for further information on data collection and usage.