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Frequently Asked Questions

Company

How was Natalist started?

After our own journeys trying to get pregnant, we knew people deserved better. We couldn’t get beautiful products we trusted or clear, accurate information and support, so we built the company we wish we had for ourselves. We’re doctors, moms, and scientists, and we’re building this company for you.

What is Natalist?

At Natalist, you’ll find evidence backed products designed with sustainability in mind to support your reproductive journey.

Think of us as your trusted guide through this journey. We know a lot of questions come up during this period; you can count on us to give you accurate information about getting pregnant (that you actually want to read). 

We’ve been through the journey ourselves, and we think you deserve better. We respect your time, intelligence, and emotional journey. We’re here for you—send us a note with questions or feedback at support@natalist.com.

How do you pronounce Natalist?

na·​ta·​list | \ˈnāt-​al-ə̇st\

Natal: of, relating to, or present at birth

Product

Are your products FDA registered?

Yes. We follow all FDA guidelines as required and have all the necessary clearances and registrations. We pride ourselves on going the extra mile to ensure we meet and exceed industry standards.

Which products can I purchase on subscription?

All of our supplements are available on subscription. Learn more and see the full list of products here.

Can I use your products as a non-binary, trans, intersex, or non-gender conforming person?

Yes! If parenthood is your goal, we’re here to help. However, please note, we do use medical terms like ‘female’ and ‘male’ specifying a person’s assigned gender at birth to differentiate between certain products. We recognize that biology does not dictate your gender and not all our customers will fall into these two categories. 

Can I use my FSA/HSA account?

Natalist has a large selection of products that are eligible for HSA and FSA reimbursement, including pregnancy and ovulation tests, prenatal vitamins, fertility tests and more. Shop our HSA/FSA eligible collection here.

Be sure to check with your specific HSA/FSA benefits coordinator for clarification on the specific requirements for reimbursement including usage, protocol, and qualifications. You can either use your HSA debit card, or use the itemized receipt (which will be in your inbox after you make a purchase). Read more about submitting for FSA and HSA reimbursement here.

Do you do social audits on your manufacturing?

For products manufactured internationally, we have independent third-party audits of the manufacturing conditions where all Natalist products are made. We ensure our international manufacturers uphold the proper credentials in their countries of operation, as well as any corresponding certifications for US import. We use all of these indicators to ensure that we only employ manufacturers that uphold operating conditions that are in line with Natalist’s ethics for manufacturing practices.

Gifts

Can I send products as a gift?

Yes, you can give any of our products as a gift! Simply use the recipient's information for the shipping address. And if you'd like, after adding it to your cart, include an optional gift note. We'll ensure a handwritten note gets included in the package!

Can I send a note with a gift?

Yes! After adding the product(s) to your cart, you’ll see an “Optional gift note” field. Simply type what you’d like your note to say and who we should say it’s from, and we’ll ensure a handwritten note gets included in the package!

Can I send a gift card?

Yes! Go here.

Rewards

How do I join?

Joining is easy! Just click the Create An Account to get started. Once you're registered, you'll have the opportunity to take part in all of the exciting ways we currently offer to earn points!

Is it free to join? Does it cost anything to begin earning points?

Sign up is 100% free. Make sure to visit the 'Earn' section on the Rewards page to start earning points.

How do I check my points balance?

Your up-to-date points balance is always displayed on the top of the Rewards page.

Who is eligible to join?

Any customer or potential customer on natalist.com is eligible to join. Please note that we currently only ship in the US.

How can I earn points?

Visit the 'Earn’ section of the Rewards page to view and take part in our current opportunities. Make sure to check back often, as we're adding great new ways for you to earn points all the time!

How long will it take for points to post to my account?

You should receive points in your account instantly once you complete a promotion!

Can I get benefits without making a purchase?

Yes, you can earn points by referring a friend who then makes a purchase of at least $5 using your referral link, following us on Instagram, writing a review, or simply signing up!

How do I refer friends to earn points?

Head to ‘Refer a Friend’ on the Rewards page.

Are there limitations on the number of purchases or activities eligible for points?

We reserve the right to place limits on the number of purchases or activities that are eligible for points, in any given time period or for the duration of the program, and/or any combination thereof.

What can I redeem my points for?

Glad you asked! We want to make it easy and fun to redeem your hard-earned points. Just visit the 'Redeem' section of the Rewards page to view all of our reward options.

How do I redeem my points?

Simply visit the 'Redeem' section of the Rewards page to view all of our great reward options and click to redeem your reward.

What happens to my points if I return something?

If you return a purchase, those points will be deducted from your rewards account.

Can I redeem points from in-store purchases?

Nope. Points can only be earned from purchases made on natalist.com.

Can I redeem points for purchases made outside of Natalist.com?

Nope. Points can only be earned from purchases made on natalist.com.

Do my points expire?

Nope! Your points will never expire.

Do my points have any cash value?

No.

What are the benefits?

Check out the ‘Redeem’ section of the Rewards page for all the benefits!

Can I transfer points to someone else?

We do not allow points to be transferred. Instead, you can refer your friends to sign up for the program so they can start earning points on their own!

Can program benefits ever change?

We reserve the right to change without notice program benefits, how you earn points, and how we evaluate and reward your eligible purchases and/or other program activity.

Sustainability

What does it mean that Natalist is plastic neutral?

Natalist is the first and only company in our space that carries a guaranteed net-zero plastic footprint. This means that for every pound of plastic we sell, we facilitate the removal of a pound of plastic pollution—giving your purchase a net-zero plastic footprint. We do this through a partnership with rePurpose Global to fund and facilitate the collection, processing, and reuse of ocean-bound plastic waste. To learn more about plastic neutrality, click here.

Can I recycle Natalist products?

We're so glad you asked! As part of our initiative, we want to help educate our customers on our products today, including how to properly dispose of them after use. After all, we can't do this alone!

Please check our article How to Recycle Our Existing Products for the full list of our products and best practices for recycling or disposing of them.

Why does Natalist use plastic to begin with?

Our mission at Natalist is to serve women on their unique paths to parenthood through beautiful, evidence-backed fertility and pregnancy products and resources. And though providing accessible, educational content and support is a sustainable task, designing and sourcing fertility and pregnancy products that meet the same standards of quality tends to be more difficult.

This is due to a combination of factors such as FDA regulations and requirements, high production costs, and limited funding, which creates barriers for smaller brands to make the switch towards more sustainable products. Furthermore, sourcing materials that are not only eco-friendly, but also able to provide an accessible, premium customer experience can prove tricky. We have found sustainable materials to be significantly more expensive to use in product development due to high production and manufacturing costs compared to their less environmentally-compatible equivalents. Consequently, this can result in the potential jeopardization of consumer accessibility and ultimately, product affordability for the customer. As a result, this tends to put smaller companies such as Natalist at a crossroads of social and environmental responsibility between the ability to offer medically-sound, accessible health products and make environmentally-conscious business decisions.

That being said, we hope that our Mother Earth initiative and commitment to plastic neutrality will help guide us towards a greener, more sustainable future as we continue to grow and innovate.

What is Natalist doing to further reduce its environmental footprint?

You can learn more about our Mother Earth sustainability initiative.

Who is rePurpose Global?

Natalist partners with rePurpose Global to enable our plastic neutral promise. They co-design and finance supply chain interventions in collaboration with vetted recycling projects worldwide. They are the group that certifies our Certified Net-Zero Plastic Footprint and holds us accountable.

Orders, Shipping, & Billing

How long until my products arrive?

Natalist products are shipped in discreet packaging and usually arrive within two to four business days.

Can I use my FSA/HSA account for these products?

Natalist has many products that are HSA/FSA eligible. Some could require a Letter of Medical Necessity to be covered. See the full list here. Be sure to check with your specific HSA/FSA benefits coordinator for clarification on the specific requirements for reimbursement. You’ll need your itemized receipt (which will be in your inbox after you make a purchase). Read more about submitting for FSA and HSA reimbursement here.

What is the return policy?

Given the nature of our products, we are unable to accept returns or exchanges. But don’t worry, we’re confident that our beautiful, evidence-backed products will be a hit for you. Please reach out if something is not as expected.

Do you ship outside the US?

At this time, we only ship within the continental US.

What are your shipping costs?

Standard shipping within the US is free for all purchases of $50 or more! We also offer free shipping on all subscription product orders and recurring subscription orders.

I'm having trouble tracking my shipment. Where is my package?

Double check your email for a tracking link to your package. It may be in your spam folder. If you are still having trouble finding it, contact us directly at support@natalist.com.

How often will I receive my Natalist subscription?

After your initial order, recurring order shipments vary by product, based on quantity and recommended dosage. If you choose the “No Commitment” buying option, your subscription is month-to-month, and you can update your shipping schedule by skipping or adjusting the date in your account. If you choose the “Minimum 4-Charge Commitment” buying option, your recurring order frequency cannot be changed, and your subscription cannot be canceled until after a total of four charges, including your initial order, are satisfied.

Can I skip a subscription order?

Yes! If you purchased our “No Commitment” buying option, you can manage your subscriptions on your Natalist account. Create an account or log in by following this link, then click “Manage Subscriptions.” Select “Manage Subscription” next to the applicable product and navigate to find the “Skip” button for that product. Next, click on “Delivery Schedule” in the left-hand menu to see all upcoming deliveries for your subscriptions. To skip a delivery, click “Skip” to the right of each order. If you chose the “Minimum 4-Charge Commitment” buying option, your recurring order frequency cannot be changed, and your subscription cannot be skipped or canceled, until after a total of four charges, including your initial order, are satisfied.

How can I cancel my order/subscription?

If you purchased our “No Commitment” buying option, create an account or log in by following this link, then click “Manage Subscriptions,” navigate to the applicable product, and select “Cancel.” Select a reason for your cancellation and click “Cancel My Subscription.”

If you chose the “Minimum 4-Charge Commitment” buying option, your recurring order frequency cannot be changed, and your subscription cannot be skipped or canceled, until after a total of four charges, including your initial order, are satisfied.

How do I adjust my subscription?

If you created a Natalist account, log into your account on Natalist.com, head to “Manage Subscriptions,” and click “Edit.” Here, you can change your subscription settings and schedule.

If you did not create a Natalist account, follow this link to register, then head to “Manage Subscriptions” and click “Edit.” Here, you can change your subscription settings and schedule for any “No Commitment” subscriptions.

If you choose the “Minimum 4-Charge Commitment” buying option, your recurring order frequency cannot be changed, and your subscription cannot be skipped or canceled, until after a total of four charges, including your initial order, are satisfied.

What's your phone number?

If you need to drop us a line, call or text us at (844) 299-2120.

How do I update my credit card information or billing address?

Log in to your account on Natalist.com, head to “Manage Subscriptions,” and click “Billing Information.” Under the “Card on File” section, click “Update Card.” Enter your card details and click “Update Card.”

What kinds of payment do you accept?

We accept all major credit and debit cards as well as Paypal, Amazon Pay, Apple Pay, and GPay.

How do you handle data?

We treat your data like it is our own. We do not sell or share any contact information without your consent. See our Privacy Policy for further information on data collection and usage.